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Kinda related to this is clearly identifying the parties on a Consult Transfer. (Possibly will end up being part of the same update...) https://genesyscloud.ideas.aha.io/ideas/EPAD-I-119 ------------------------------ Paul Simpson Views expressed ...
Hi Shauna, We continue to struggle with this in a SFDC Embedded client environment. Widget rings, Agent clicks the Pickup button, the button buffers / spins,, Agent gets put into Not Responding and call routes to next agent. Same affected agent, ...
Hi All We have been experiencing the same issue through Edge. Do we know if the fix has been implemented please? Thanks! ------------------------------ Shauna Gibson Motability Operations ------------------------------
I use it in architect flows so on days we are closed callers get a message saying we are closed and to call back on the next business day. ------------------------------ Bruce Dunn Department of Technology & Information State of Delaware ---------- ...
Thank you, Bruce! will the Holiday actually appear on their schedule? or is this more so to close the lines for a the holiday? ------------------------------ Vanessa Ramirez Rush System for Health d/b/a Rush University System for Health --------- ...
Go to Admin > Routing > Operating Schedules > Schedules, then click Add to add a new holiday. ------------------------------ Bruce Dunn Department of Technology & Information State of Delaware ------------------------------
Hi Louis Thanks for your feedback At the moment for Categories you're only able to see these at the interaction level. If an interaction is tagged with a Category it will show under the Category section on the details tab. It isn't currently possible ...
Hi, does anyone have an experience with integration a BSL option into Genesys? I'm not sure if this is possible natively but hoping someone may have a suggestion? We currently outsource to a third party but would like to know if there is an option ...
You are correct, Anton. Currently, the Transport SDK and open messaging are the available options. We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK ------------------------------ David Kempl ...
Why did I forward the call to my mobile number? But when I test it, it goes to voicemail. #Implementation #Outbound #Routing(ACD/IVR) #Telephony ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------ ...