Hi Angelica and Tracy, These changes are for the Admin UI of Canned Responses, impacting only the authoring experience for administrators and not the agents. Please see the below post for sample screenshots: https://community.genesys.com/discussion/canned-responses-admin-ui-refresh-coming-soon ...

Neo, I have checked this page on the resource center (https://help.mypurecloud.com/articles/set-post-flow-action/) and there are no limitations mentioned. You may try to use 'Transfer to Number' in your 'Auto Transfer' flow to send the call to an ...

Nicolas Scenarios are definitely not the same might be why mine does not work. You wouldn't know or be able to confirm if this works for third party applications? ------------------------------ Neo Molao Smoke Customer Intelligence Ltd. ----- ...

Neo, My survey is in Genesys. That's why it is working. It seems that the scenario is not the same. ------------------------------ Nicolas Quermia Genesys - Employees ------------------------------

Hello, There is an idea that is in development that would allow you to use ServiceNow or Salesforce as the source of your knowledge. https://genesyscloud.ideas.aha.io/ideas/SSAKM-I-169 ------------------------------ Jan Heinonen Contact Center ...

Hi Nicolas Can you please share a screen shot of how your call flow looks like. We are trying to transfer the caller to a third-party PBX trunk that we have configured in our Genesys trunk which does not seem to work with the auto transfer interaction ...

Hi Mudit Thanks for your question. Topic Trends is not near real time, but rather shows interactions once they are 'complete', as this is when Topic information is available. For voice/chat we would say around 30 minutes before the metrics are available. ...

Hi Angelica, I'm trying to find someone who can help - please bear with me! ------------------------------ Tracy Genesys ------------------------------

Customer having issue setting a password policy with requirement for zero special characters. We've confirmed this on other Orgs. Has anyone seen this before? why would it be the case? #Security ------------------------------ Thanks and regards, ...

Similar to this issue found in this thread: GET Participant data node in In-queue call flow failing to read attributes set via API I am unable to fetch agent participant data when call is transferred directly to queue. I invoke Get Participant Data ...