@Anton Vroon Thank you for the information. ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------

@Vineet Kakroo Thank you for your help. It works very well the way you described it. ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------

To automate the work you can use ZTP (the better option for polycom: https://help.mypurecloud.com/articles/polycom-zero-touch-provisioning-requirements/) or you can use DHCP option: https://help.mypurecloud.com/articles/phone-provisioning-dhcp-dns/, https://help.mypurecloud.com/articles/manually-configure-the-provisioning-information-for-the-polycom-vvx-phone/#TS-VVX ...

Hi Neo, in my test I don't have a problem (I'm sa-east-1 region); In the documentation, have the prerequisites Edge and Media Tier version 1.0.0.15220 or later. I test in one org BYO with version 1.0.0.15220. https://help.mypurecloud.com/articles/set-post-flow-action/ ...

You can map the SCIM fields defined in the integration (I don't know if I understand very well your question). This Map is applied for the user. https://help.mypurecloud.com/articles/configure-microsoft-entra-id-for-genesys-cloud-scim-identity-management/ ...

HI All We have a on premise Edge solution and planning to configure the Polcom VVX201 phones. But we have noticed that we have to manually configure everything on hardware phone like adding line keys, sip configuration, DNS enteries, SNTP etc. Please ...

Overcoming Challenges: During the implementation of the Digital Bot Flow, I encountered a hurdle regarding answer retrieval within the bot. Turning to the GKN for assistance, I discovered a crucial insight: ensuring that the language settings matched ...

Genesys PS can convert the files as they have IRSASFU application. ------------------------------ Mohamad Bazzi Duqm Data Centre SAOC ------------------------------

Can you confirm when these features are being re-released? ------------------------------ Gareth James CALLSCAN AUSTRALIA PTY. LTD. ------------------------------

Hi All, I would like to know if there is a way to report which policy is being used in a call. Thanks a lot. #Reporting/Analytics ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------