Matthew - take a look at this Idea and upvote it. 😜 ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ------------------------------ ...

Leading in the AI Era Means Rethinking Executive Roles AI is changing everything, including your C-suite. We're still in the early days of the AI era, and it's already been a whirlwind of change. The impact of artificial intelligence on ...

We add, one by one, time off with different dates to an agent. (isn't there a way to select multiple random days at once?) In the beginning the correct amount of hours are shown as payable time. But after selecting more then 10 dates, the payable ...

1. Overcoming Challenges: Question: How did the GKN help you overcome a challenge at work? I was struggling with an idea for a bot flow creating a call back and found a discussion thread that outlined how a data action could resolve the problem. ...

1. Overcoming Challenges: Question: How did the GKN help you overcome a challenge at work? I turned to the GKN looking for answers and I was able to find a solution to meet the needs of the business. 2. Enhancing Workflows: Question: How has the ...

Is the Topic Trends view Near Real-Time for a particular day ? #QualityManagement #SpeechandTextAnalytics ------------------------------ Mudit Sharma Servion Global Solutions Inc. ------------------------------

Hello, I found this link: https://github.com/MyPureCloud/purecloud-for-salesforce-einstein-example . Does it discuss the feasibility of using Salesforce knowledge bases on the agent assist toolbar of Genesys Cloud? My objectif ...

One needs to understand Bots are not the end all be all for everyone. Even though I develop bots for my own organization I find bots for many organizations are unusable (for me). As a best practice we have adopted the policy if a user needs to repeat ...

I am interested in FCR as well. I would appreciate any information you receive. ------------------------------ Kristie Mead Valley Strong Credit Union ------------------------------

Does Genesys have a description dictionary for each permission? There is a description next to each permission, but they are vague. It does not tell exactly how the system will behave when selecting a permission. ------------------------------ Matthew ...