Thanks. Observations: That Create button at the top is new and very outside of normal iconology. Why make us click the hamburger then delete. Why not just have a trashcan like most places in GCx I don't understand the term "parenthesis". ...

Hi Leonell, By "enough", do you mean if the Architect course is enough to get you prepared for its Certification exam? Normally, for the specialist path, as an instructor, I normally recommend, in addition to the Architect course, that the person ...

Hi Clayton, our sincere apologies we didn't reach out to you on time to get this resolved. For any questions related to your Learning Subscription, we encourage you to use our Support e-mail - beyond@genesys.com If you need any help getting enrolled ...

Hi Team, Is anyone deal with scenario to send email notification when the outbound campaign starts or stops? Can someone please advise what be the possibilities to handled it Regards, Asim #Outbound ------------------------------ Asim Shakeel ...

Hi Ilyas and Antoni. Our sincere apologies for this gap in the communication with you. I will ask a sales rep to contact you both urgently. ------------------------------ Rafael Marciano BELISRCIANO Genesys - Employees --------------------------- ...

Hi Qan, There isn't to apply it in UI Genesys Cloud, but we have an idea in the portal and waiting for the priority of Genesys: https://genesyscloud.ideas.aha.io/ideas/OP-I-1133 Att, ------------------------------ Breno Canyggia Ferreira Marreco ...

Vikki, Full disclosure - not my idea, but one I wholeheartedly endorse 😝 We are in alignment on this! 😁 ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ...

Yes, I was thinking more when you open the Interaction Details and are looking at the Timeline, Recording, Transcript and so on. It would be cool if there were a link / button that allowed you to review the replay directly (instead of having to copy ...

I suggest creating mini bots for slot fulfillment or intents and plug those into messaging flows instead of recreating bots. Also allows learning across bots for common functions ------------------------------ Robert Wakefield-Carl ttec Digital Sr. ...

Hi, I use the bulk import template to load new agents and their queues. Is there a similar process to remove multiple agents from a queue using the UI? #SystemAdministration ------------------------------ Qan T Vibrant Emotional Health -------- ...