Hi Steve, Was your issue resolved? We have recently went live with Genesys and having the same issue with voice interaction when call being kept on hold couple of times. Maha ------------------------------ Mahalakshmi Subramani Premera Blue Cross ...

Data Actions run as an internal mechanism to make web service calls to outside API resources. They are not billed separately at this time, but rather are included with your CX 1, 2, or 3 user licenses. There is a mechanism to execute data actions via ...

Can you explain how this will be billed? Is it part of the existing API usage? ------------------------------ Angus Huckle Spark NZ Trading ------------------------------

The Log Off button still appears to be working for us. We have found that you need to toggle the agent Off Queue first if they aren't already. Hope this helps! ------------------------------ Andrea Rushfeldt ATB Financial -------------------------- ...

Hey @Andy Boland - is there an idea or somewhere, where we can track this content search/aggregates update? ------------------------------ Angus Huckle Spark NZ Trading ------------------------------

Hi Adam... I think the same concept holds true here. If you route your internal e.164 did number (via a flow or an external contact) to a flow dedicated to Transfers, you'll get a set of metrics that's similar to the flow performance: ------------------------------ ...

Since I posted this I forgot to update on my work around. so instead of using all of this convoluted process I have decided to create an "Inbound Call Flow" as a work around to capture the specifically only for "IVR Menu Selection" ... So instead ...

Hi, I'm seeking confirmation of what (I believe) I already know... If I configure a "Collect Input" action within an Inbound Call Flow, and configure it to require (say) 5-10 digits, with a terminating DTMF of "#" (not included in input data) then ...

Sorry just re-reading the title, Are specifically using Google Dialogflow , or Genesys Bot flow here? ------------------------------ Anton Vroon ------------------------------

Hi Dianne, Apologies... it appears that internal transfers don't inherit that number for the session dnis attribute. I have a similar use case I'm working on atm so let me see if I can write that transferred to internal dnis to participant data. ...