Hello everyone. We are a national crisis hotline for the United States. We have started to receive text message interactions from non-US phone numbers. I'm wondering if anyone has a suggestion for how to detect the contact is coming from a non-US phone ...

Hi Matthew, you can review inbound and outbound rates; any other applicable fees for SMS short codes and SMS long codes here . The same link provides information about the Fair Use policy for BYO SMS usage, if you choose to bring your own SMS carrier ...

Hi Community one of our agent has issue when doing monitor through Genesys cloud. as far as we confirmed, the correct process seems like below. 1, after clicked monitor button, Genesys will post the monitor API. 2, Genesys will display ...

Hi Fatim, I recommend that you contact AppFoundry partners that have built video chat solutions that integrate with Genesys Cloud, to ask whether they can embed their video chat solution within the Genesys Cloud-WhatsApp integration. I notice that one ...

Hi, I am so looking forward to the event, I registered but didnt get the invite. Can someone share the meeting link please? Thank you, Anthony

Thanks Breno, Yes indeed, I was looking at the PCAP associated with the interaction, which doesn't seem to show a BYE sent to trunk. I contacted support and they advised that on the PCAP they had on their side the BYE was being sent but was being responded ...

Hi Eric Why don't you use built in script variable {{Scripter.Interaction State}} to determine the call state? ------------------------------ Cheers Zubair ------------------------------

I didn't manage to sign up to the Beta on time, but based on these screenshots. I do think the layout of True with Operator format makes this more confusing than needed. I get we want to have options like ("a and b) or (a and c)", and yes those ...

Thank you for the response, Robert. I'm not sure I explained my issue correctly. The problem I have is making sure when I call the data action to see if the call is connected that I'm checking against the correct participant. I'm using GET /api/v2/conversations/calls/{conversationId} ...

Adding to the already noted comments here are my own recent points based on a quick view: Can we please make the column sizes when viewing a data table re-sizable? It would be good to be able to shrink some column widths if it makes the columns we're ...