One of the issues you are facing is that Web Messaging is considered to be an Asynchronous channel. It is one of the reasons many customers prefer Web Chat (which is synchronous) however that is being phased out. There are a number of concerns folks ...

Hi! Is this release based on any idea from AHA? I think it will be a major change for the users, where they need to save the picked columns instead of just ticking the box. Will this save button help the views "remember" the selection or every time a ...

Nuttapong, You face an almost identical problem with this method as well (notwithstanding the Disconnect Christoph mentioned.) How are you going to distinguish between calls being transferred to this queue and direct calls to it? You will need to ...

Beyond has released a new course on Empathy Analysis which i nvolves evaluating an agent's emotional intelligence and ability to empathize with customers during interactions. This course is part of the Quality Assurance and Compliance learning ...

Hi Latitude Community! I've been hearing anecdotally that many Latitude customers are having trouble hiring new collectors. We recently formed a partnership with Resolv Global, a BPO focused on Credit & Collections who has a solution. If you, or any ...

@Georgy Rudnev thank you for the feedback! I have shared this information with our Telecom team and can circle back here if any further inquiries arise. I am hoping this is the key to ending this item for our company. Regards, ------------------------------ ...

You can use Identity: Or you can use Caller Address (this is easier). Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ------------------------------

Hi @Breno Canyggia Ferreira Marreco Config this Outbound SIP DNIS? ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------

Hi Nuttapong, Test the Caller ID configuration in the trunk. https://help.mypurecloud.com/articles/external-trunk-settings/ Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...

Hi Jean, How do you do? I hope so good. Interesting your recommendation. I will add this option to my mindset for planning the future. I would like to have reported in real-time for monitor persons than have that Queue A and skill A >=2 for example. ...