Hey, Vikki! Long time, no see, I hope all is well with you! Anyway, I saw this thread and it relates to a similar issue I have noticed with Flows not being dynamically referenced. (This has become more important since the release of the "Set Post-Flow" ...

There is information in the Developer Center on how to do a Queue Observation query to get the number of agents On Queue (a built-in metric): https://developer.genesys.cloud/analyticsdatamanagement/analytics/observation/number-of-agents-on-queue-guide ...

Hi Paul, I did need in the past to use the Input action between 11 and 15 digits, and next use Decision or Switch are used for rule business (if X digits the value is Y and is W digits Z) but out of this situation, you can consider the number entry only. ...

Thank you for this suggestion, I was looking to bring together the Intents, utterances, and the data actions from both flows. Would this have been able to do this, if common modules were allowed in Bot Flows as Melissa has mentioned below that they are ...

Hi Greg, in your situation (disconnect through Flow Architect) the BYE needs to be from BYOC. if Bye BYOC doesn't send, I recommend you open a case with Genesys, but if in pcap file interaction you seid the BYE BYOC to VoIP provider you need to verify ...

Hi Robert, Thank you for taking the time to look at this, i exported the Bot Flow as a YAML file and then realised when attempting to re-import the file i wasn't able too and was only able to import in the i3BotFlow format. ------------------------------ ...

From my experience, if you use 5 to 10 and you enter 4, it will wait for timeout and then take failure. I believe that is the case for 11, but I do remember an issue early on where it would just accept the 10 and ignore the 11th. ------------------------------ ...

Is the implementation of not recording based on Consent Recording or based on Secure Pause? Are you getting no recording at all, or are you getting some sort of zero content recording? The idea on searching interactions based on Secure Pause is here: ...

Just to confirm, you are set for Live Voice to go to queue? When you look at the Interactions View and filter for just campaign calls and show the column for Time to Agent, what are you seeing there? There should be less than 4 seconds in that column. ...

Normally common modules are great, but sadly they aren't allowed in bot flows. ------------------------------ Melissa Bailey Genesys - Employees ------------------------------