Hi Nicolas I have tried 'Transfer to Number'. Issue now is that it takes me to the survey directly and if I am on queue and place a test call, call does not reach the agent it just plays the survey when I call the DID. What am I now missing in my flow? ...

Hello Genesys Cloud Team, Right now, we put calls in "unassigned" and next agent on queue takes the call for anything scheduled as a Product Queue Callback. In the current configuration, agents can avoid specific calls in queue by staying unavailable ...

There's a report that I got from a user on the cloud. When they dial a extension, it would take them to a IVR in the cloud which would then transfer the call over to a queue. I replicated this and found out you have to click on the interaction tab after ...

Welcome, Cynthia! You are joining at a great time. The WEM Community is doing their annual WEM AI month and have a lot of fun events planned, the Trivia Tower has a sustainability challenge, and you can win an E-bike! That is all in addition to the great ...

Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations? #QualityManagement ------------------------------ Cheers, Cynthia Stickland, Cloud Product Analyst - Contractor Nationwide Mutual Insurance ...

Hello Genesys Community Members, I'm thrilled to be part of this interactive community, and I can't wait to explore the world of telephony and communications together! ------------------------------ Cheers, Cynthia Stickland, Cloud Product Analyst ...

Hello, Yes, that's exactly it. Is it possible to have a report or history on genesys that shows the disconnections? Thanks ------------------------------ Rihab BEN MALEK Teleperformance France SA ------------------------------

i know my question is kinda unclear, i know you can push attributes to both users and groups. i was wondering if all the attributes you can push to an individual user can also be pushed to a group. I assume so. We are going to use groups and my AD team ...

Like the mighty mountains of the Himalayas, the Trivia Tower dares adventurous keepers of knowledge, recyclers of plastics, and riders of eco-friendly vehicles to climb its majestic range of questions. Whomever answers the most correctly wins a prize ...

I am trying to create a callback that sends the calls at a different time (ie. 9am) next day. I am using an API endpoint POST /api/v2/conversations/{conversationId}/participants/{participantId}/callbacks but there some request parameters that I ...