Much appreciated, Robert! We will further explore this in the Messaging flows to match the call settings. One follow-up question - if we set the threading timeout as very low, wouldn't it affect all interactions that way? Meaning, some legitimate interactions ...

Thank you for the reply Jay and I apologize for not being specific enough. The real-time Severe Adherence threshold explanation makes perfect sense. What about the historical adherence (Adherence Exception Threshold)? What I really want to know is, if ...

Thank you, Richard. That was one idea I had. I was hoping for something a bit less manual since we will have to keep up with any new area codes that get added. But I think that will be a workable solution. Much appreciated. ------------------------------ ...

Thanks, Muhammad. I'll give that a shot. ------------------------------ Eric Berkshire New American Funding, LLC ------------------------------

When you say 'Adherence Threshold' and 'is set to five minutes by default', I am assuming you are referring to the 'Severe Adherence Threshold' configuration option which has a default of 5-minutes and my answer below is specific to that configuration ...

Hi Anton Thanks for the feedback, I really appreciate it It would be great to have sync with you to walk through these if possible? It'd be really useful to understand what alternative approaches could be useful here. Please let me know if/when ...

Hi Robert Thanks for your feedback, it's really appreciated. I've tried to answer each of your points below. It might be good to have a quick sync if you're free to talk through some of these though. Please let me know if you'd like to: That ...

Hi Robert, Thanks for the response. Was linked to an incident in our region causing delays in some real time data and Interactions. Issue has since been resolved 😊 Daniel ...

WEMay IS HERE (can you believe how quick this year is going?) Here, in the UK we (or me anyway) are still waiting for spring to arrive - has Spring arrived in your part of the world? Let me know so I can feel it's not just me ...

No. Unfortunately the above error explanations from Gabe are not in the Resource Center... they're hidden within quite an old post in a thread... Hence why the request and idea was submitted. Please see Error Directory: A Comprehensive Support | Genesys ...