We are experiencing an issue in the time off section where partial day holiday request are being auto approved by the system with 0 paid hours. This is inflating our daily holiday allocations as due to being approved at 0 hours the time off limit's are ...

We are currently on Prem and moving to cloud. I was told there is not a twinning option in cloud. Is there a work around or a different status that will allow for twinning? Our executive team will use the twinning option to allow calls routed to their ...

@Brent The Poly Lens desktop app is required to update the firmware of the headsets. Lens replaced the Plantronics Hub but I see it's still available. Also, note that it only works when wired, not on BT. Need IT tech support? Click here ...

Hello, @Tony Manna , I have seen this behaivour in other customer in any technology. Not everybody is fancy to use bots. In my personal case, I prefer DTMF over voice guided bots, the reason; usually the bots does not understand me at all (even human ...

Are there possibility to send event via eventbrigde for where my customer navegation in IVR? For exemple when my customer will navagation in Main menu, Genesys cloud will send event via eventbridge as nav_Main_menu to my Report services We have tried ...

Genesys is working hard to get support out for Poly, but with the acquisition by HP, it has put a curve in development. They hope to have it out soon. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects ...

The resource center states that Poly Lens is not supported - does anyone know why? https://help.mypurecloud.com/articles/configure-a-plantronics-headset/ ------------------------------ Brent Bucey AAA Club Alliance Inc. -------------------------- ...

I'd do a tour of Central America with my husband. Eat some great food, see the sites, the whole works. Super fun! More locally, our city is super bike friendly and has some great trails for regular bikes as well as electric, so I'd settle for a nice ...

Hello, We see that a majority of our callers want to use DTMF or just request an agent. We are trying to figure out how to change that behavoir and get more usage of our utterances and intents. Is anyone else seeing this? #ConversationalAI(Bots,AgentAssist,etc.) ...

Sorry, hit the "Post" button too fast... Although there isn't an option to Print the eBooks, I could definitely recommend you the GCP Certification Preparation Workshop available at Beyond - https://beyond.genesys.com/explore/course/certification-preparation-for-the-genesys-cloud-cx-professional-certification-exam ...