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We see this sometimes. The intraday view will show the agents associated with the planning group. The queue activity shows all the agents in a queue, who may or may not be in the planning groups you're viewing on the intraday screen. You would need to ...
@Vaun McCarthy Thanks, that's helpful. I've shared this with the appropriate team for their review. ------------------------------ Amelie Wisniak Genesys - Employees ------------------------------
Is there any consideration to implement a feature in Genesys where, when a voice interaction is received, that an automated greeting would play for the caller? When a queue receives higher traffic, having to verbalize a greeting over and over can become ...
Do the advocates still exist on the schedule for the previous month? You could find the data and export from there. ------------------------------ Shannon Hellner Paycor, Inc. ------------------------------
You'll see the Apps menu has started to be covered, and the Admin option has been completely covered. But as I say I believe this is only an issue on authorised org setups due to how the org name for the "client" org gets displayed on the far right. ...
Times to time, the agent does not time out during the ACW. All our queue is setup for 20 seconds with Mandatory, Time-boxed. I created a case with Genesys Support but they were not able to assist me. Is anyone else having issues like this? ...
@Vaun McCarthy Are you referring to the search bar below, or the Data Table search bar? If the former, apps are available under the Menu tab. If the latter, can you please confirm if this is still an issue with the new user interface update? ...
Hi Tommy, Were you able to search for interactions by the Spanish dialects? ------------------------------ Anik Dey Genesys - Employees ------------------------------
We are planning to start leveraging the "End Interactions Automatically when Agents Logoff" feature in the System Settings. I'm wondering if anyone has identified new issues arising from this feature setting which may be caused by network connectivity ...
Thank you, Richard. I have created an auth action, which gives me the below result, but I'm still confused about how to create subsequent actions to fetch the actual information. I'm sorry, but I'm quite new to the Genesys world. ...
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