Hi Vikki, Call task and Jump to Reusable Task block aren't available to use expression :(. I See how the better option is Kevin's tip for your situation. Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...

Hi Simon! Make sure you open a ticket with Genesys. The more visibility we have at the support organisation, the better. ------------------------------ Vick Sweeney Hydro Quebec ------------------------------

Dear Anton, Regarding whether to use "Yes" or "No", we actually have several phrases, such as "It's me", among others. Each intention is expressed using 31 words that we believe users might indicate, based on our testing experience. However, the bot ...

Enhanced toast, email, or SMS notification alerts Supervisors can now view alerts with information about conversations, queues, and agents. Genesys includes this information in the single conversation and user presence duration-based alerts. This feature ...

We have been experiencing similar issues for many months. Mostly Genesys tells us that there is a network/connectivity issue, or the last feedback was that the laptop high utilization (CPU/memory) can cause the Not Responding issue, or Chrome/Edge by ...

Enhanced toast, email, or SMS notification alerts Supervisors can now view alerts with information about conversations, queues, and agents. Genesys includes this information in the single conversation and user presence duration-based alerts. This feature ...

Hello, My customer still struggles with this random issue as well (on both Chrome and Edge). The customer is very frustrated. Any suggestions? Sam Lalumandier ------------------------------ Sam Lalumandier Automated Health Systems, Inc. --- ...

This is, indeed, good news. The ability to understand where a flow went wrong has been long needed and having this expanded to include calls is most welcome. One quick question. I notice that it appears that this is accessed from Architect and you search ...

Kinda related to this is clearly identifying the parties on a Consult Transfer. (Possibly will end up being part of the same update...) https://genesyscloud.ideas.aha.io/ideas/EPAD-I-119 ------------------------------ Paul Simpson Views expressed ...

Hi Shauna, We continue to struggle with this in a SFDC Embedded client environment. Widget rings, Agent clicks the Pickup button, the button buffers / spins,, Agent gets put into Not Responding and call routes to next agent. Same affected agent, ...