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ATTENTION: Super fun contest with a HUGE prize is here! We're excited to announce the launch of our " Your Voice, Your GKN: Share and Win! " contest, exclusively for community members like you! This is your chance to showcase how the Genesys ...
Hi Christoph If you press Consult to queue and set In-queue flow as follows, will it help with priority or not? ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------
Hello Genesys Community, I wanted to spark a discussion regarding the reporting capabilities within the Genesys WFM (Workforce Management) Cloud Solution. it's essential that reporting tools are robust and can provide insights to make informed ...
I would cycle a lot with my beloved wife and get to know all the waterfalls we have near us (between 120 and 300 km) in the state of Minas Gerais - Brazil. Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...
Thank you! ------------------------------ Qan T Vibrant Emotional Health ------------------------------
Do you have "Output" enabled on the variables in the script? In that case it would save the values as Participant Data, which might be causing this. Otherwise your trigged could check all participants that have data that need to be deleted and loop ...
I've never travelled abroad, but if I could take the e-bike with me I would love to go with my Mom and bike through Europe! However locally, NY has worked on some trails that connect Buffalo to Boston. I that would be my next adventure! =) ------------------------------ ...
Hello, I am currently working on integrating AudioHook Monitor with a third-party application (viadialog) to perform transcription of voice from Genesys Cloud. I need assistance in understanding how to properly retrieve the raw transcription.According ...
It is Helpful, Thank you! ------------------------------ Fatim Zahra ENNAOUI Orange SA ------------------------------
Are there any errors or irregularities in the logs / console when you get this issue? Have you tried logging in with these users on different machines? Best, ------------------------------ Georgy Rudnev Genesys - Employees ------------------ ...
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