Did you look at you profile to see if they number is defined as one of your numbers? ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com ...

Hi @Robert Wakefield-Carl I tried testing with another system and found that it was able to forward calls to mobile numbers. So I'm not sure if I need to configure it in the trunk or somewhere else. ------------------------------ Nuttapong Limadisai ...

In our Org, we have the option of callers choosing not to have the conversation recorded by pressing "1" when the welcome prompt is announced. However, the interaction report shows that a recording is available even though the callers choose not to records. ...

New deployment approaching UAT, we have noticed that when hitting a disconnect block in architect, the interaction ends but the 'A' party is not disconnected. Looking at the sip trace, it appears that no BYE is being sent out to the BYOC trunk when hitting ...

@Vaun McCarthy - No we are still working through this with support. A recommendation has been put forward involving changing some settings in Chrome. Although I need to test from outside our business environment as these settings are currently locked ...

You are correct. It will not accept 4 or fewer or more than 10 digits. Are you seeing different? ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com ...

The first one looks like someone who did not log out the night before so showing more time than the interactions they are on. The second one did not log in but left an interaction open from the day before without disconnecting it. ------------------------------ ...

Until Genesys supports native support for video, you will only be able to accomplish this with a 3rd-party app from AppFoundry. Here are a few: https://appfoundry.genesys.com/filter/genesyscloud/listing/8b3ff1b9-9be7-43d9-8228-30994ed62bda https://appfoundry.genesys.com/filter/genesyscloud/listing/48826464-7b5c-43ad-9a54-7baf1b569555 ...

Check to see if you have your mobile number in your profile. If there, remove it. That is a known issue/problem/feature?. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com ...

So, you shouldn't be a seeing any wavefile, but a message that the conversation is still in progress. Are you sure this is a live view? Also, that wavefile is very strange. Can you make sure your recording codec is set to Opus in the Trunk Settings? ...