The recording can be stopped either at the welcome prompt or secure pause after the call is answered by the agent. The welcome prompt announces, press "1" if you do not wish the call to be recorded. The call flow then stops the recording of that interaction. ...

We turned off the voicemail permission for the agents, however, when a call is transferred to a agent it says "voicemail is not available for name of agent". I located the article on how to delete or change the "name". Is there a way to completely ...

Is this an IC Server, or a Media Server? Also, you mention booting from the ISO. The PureConnect ISO is not bootable. Just to be clear, this is a PureConnect system, and not a Genesys Cloud Edge? ------------------------------ Paul Simpson Views expressed ...

Is the auto summarization stored anywhere that you can use it to transport to another system? i.e. in conversation details? #Unsure/Other ------------------------------ Clayton Curtis Enova Online Services, Inc. ------------------------------

With the abundance of paved trails that go between counties here, it's no surprise that e-bikes are taking the world by storm. If I were looking for the perfect dream ride with my ideal companion, there's nothing better than touring around the UK with ...

Hello Community! We're excited to announce the launch of our " Your Voice, Your GKN: Share and Win! " contest, exclusively for community members like you! This is your chance to showcase how the Genesys Knowledge Network (GKN) has positively ...

I actually saw (or at least noticed) my first e-bike yesterday. It was a mother and daughter sharing the bike in my neighborhood, and they were FLYING. More impressive, they were going up hill! So, it got me thinking, if I could do any tour on an e-bike, ...

As you gear up to participate in our "Your Voice, Your GKN: Share and Win!" contest, I wanted to share some example responses to the questions you might choose to answer. These examples are meant to inspire your own submissions and give you a clearer ...

I suggested that during beta to the product team. The issue we're going to have here is you have one team working on this in Architect, and they don't own the Interaction Detail screen. I also am unsure they actually took my feedback on the Architect ...

Have you heard the Genesys Community is giving away an electric bike?! That's not the question of the month (QOTM), but it's close. To celebrate the launch of our GKN Story contest , for the QOTM, we want to know: "If you could take a pair of ...