Greetings, we are seeing agents record more Interacting time than Logged In time. In one example, an agent logged a full day of Interacting time with zero logged in time. Is there a specific area we can investigate in our setup? Or do we need to evaluate ...

Andy, I don't see that we were activated on our ORG. Can you check? Thanks. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com ...

have been using the Voice beta version for a while and it is indeed useful. Glad it will expand to include other channels as have tried with Bot and email flows and see no detail for them. @Paul The UI button from Architect shows recent interactions, ...

Thanks for the prompt confirmation. This is our QA environment - our Prod Servers are all physical. I could not give any knowledgeable feedback on what would happen with a production call volume. ------------------------------ Christopher Becker State ...

Chris, Outside of Remote Content Servers, Media servers are the easiest applications to install and configure in the PureConnect ecosystem. You'll have to define a few things in the local setup, like where logs/recordings should be stored and credentials ...

My Infrastructure team is migrating our VM farm and apparently my media server has become corrupt and unusable. I assume i should be able to reinstall the media server and perform the trust steps and we should be fine, or do you think this will be more ...

So, we were previously told a fix had been implemented for this issue, our issues resolved around the same time. We haven't had any issues since then with agents going into Not Responding. ------------------------------ Angelica Howard MidAmerican ...

We are excited to announce that this feature has been released for general availability directly instead of going through beta phase as communicated previously. Thank you for the continued support and feedback, which made this progress possible. ...

Hey Peter, We recorded this episode back in January, so no guarantee that I can get an answer to your questions at the moment, but I will try. You may want to ask them as a New Discussion vs adding them here. Thanks, Matt ------------------------------ ...

Hi @Matt Lawson Could you please assist with tracking down answers for the above? ------------------------------ Peter Stoltenberg TTEC Digital ------------------------------